Last Updated: 4 October 2019
Cavago Pte. Ltd. (
"we" "us" or
"our", as the context may be) are committed to protecting and
respecting your privacy. This Privacy and Cookies Policy (together with our Terms &
Conditions describe our practices related to the processing of personally identifiable
information we collect from or about you in the course of your use of MyCavago.com and our
mobile websites (
1. About us
The Cavago Platform is owned and operated by Cavago Pte. Ltd. with its registered office at
1 Keong Saik Road, Unit 10 – The Working Capitol, Singapore 089109.
You can contact us:
(a) By post,
(b) Using our website contact form;
(c) By telephone, on the contact number published on our website from time to time;
(d) By email, using the email address published on our website from time to time.
2. How this Privacy and Cookies Policy applies
This Privacy and Cookies Policy applies where we are acting as a data controller with respect
to your personal data as a visitor of our website and/or user of our services; in other words,
where we determine the purposes and means of the processing of that personal data.
We will only process your personal data in the manner set out in this Privacy and Cookies
Policy if you have specifically agreed or consented to us doing so (for example through your
explicit acceptance of this Privacy and Cookies Policy or via an electronic tick-box or other
similar measures as required by applicable data protection laws) or if we have legitimate
grounds to do so.
3. The personal data that we may collect
3.1 Information you give us.
Information that is necessary for the use of the Cavago Platform.
We ask for and collect the following personal information about you when you use the Cavago
Platform. This information is necessary for the adequate performance of the contract between
you and us and to allow us to comply with our legal obligations. Without it, we may not be able
to provide you with all the requested services.
- Account Information. When you register a Cavago Account, we require certain
information such as your first name, last name, email address, and year of birth.
- Profile and Listing Information. To use certain features of the Cavago Platform (such
as booking or creating a Listing), we may ask you to provide additional information,
which may include your address, phone number, and a profile picture.
- Identity Verification Information. To help create and maintain a trusted environment,
we may collect identity verification information or other authentication information as
permitted by applicable laws.
- Payment Information. To use certain features of the Cavago Platform (such as
booking or creating a Listing), we may require you to provide certain financial
information (like your bank account or credit card information) in order to facilitate the
processing of payments.
- Communications with Cavago and other Members. When you communicate with
Cavago or use the Cavago Platform to communicate with other Members, we collect
information about your communication and any information you choose to provide.
Information you choose to give us
You may choose to provide us with additional personal information in order to obtain a better
user experience when using Cavago Platform. This additional information will be processed
based on your consent.
- Additional Profile Information.You may choose to provide additional information as
part of your Cavago profile (such as gender, preferred language(s), city, and a personal
description). Some of this information as indicated in your Account settings is part of
your public profile page and will be publicly visible to others.
- Other Information.You may otherwise choose to provide us information when you fill
in a form, conduct a search, update or add information to your Cavago Account,
respond to surveys, post on the blog, participate in promotions, or use other features
of the Cavago Platform.
3.2 Information we collect about you
When you use the Cavago Platform, we automatically collect information, including personal
information, about the services you use and how you use them. This information is necessary
for the adequate performance of the contract between you and us, to enable us to comply with
legal obligations and given our legitimate interest in being able to provide and improve the
functionalities of the Cavago Platform.
- Geo-location Information.When you use certain features of the Cavago Platform,
we may collect information about your precise or approximate location as determined
through data such as your IP address or mobile device’s GPS to offer you an improved
user experience. Most mobile devices allow you to control or disable the use of location
services for applications in the device’s settings menu. Cavago may also collect this
information even when you are not using the app if this connection is enabled through
your settings or device permissions.
- Usage Information. We collect information about your interactions with the Cavago
Platform such as the pages or content you view, your searches for Listings, bookings
you have made, and other actions on the Cavago Platform.
- Log Data and Device Information. We automatically collect log data and device
information when you access and use the Cavago Platform, even if you have not
created a Cavago Account or logged in. That information includes, among other things:
details about how you’ve used the Cavago Platform (including if you clicked on links to
third party applications), IP address, access dates and times, hardware and software
information, device information, device event information, unique identifiers, crash
data, cookie data, and the pages you’ve viewed or engaged with before or after using
the Cavago Platform.
such as web beacons, pixels, and mobile identifiers. We may also allow our business
partners to use these tracking technologies on the Cavago Platform, or engage others
to track your behaviour on our behalf. While you may disable the usage of cookies
through your browser settings, the Cavago Platform currently does not respond to a
“Do Not Track” signal in the HTTP header from your browser or mobile application due
to lack of standardization regarding how that signal should be interpreted. For more
- Payment Transaction Information. We collect information related to your payment
transactions through the Cavago Platform, including the payment instrument used,
date and time, payment amount, payment instrument expiration date and billing
postcode, PayPal email address, IBAN information, your address and other related
transaction details. This information is necessary for the adequate performance of the
contract between you and Cavago and to allow the provision of the Payment Services.
3.3 Information we receive from other sources.
We may collect information, including personal information, that others provide about you
when they use the Cavago Platform, or obtain information from other sources and combine
that with information we collect through the Cavago Platform. We do not control, supervise or
respond for how the third parties providing your information process your personal data, and
any information request regarding the disclosure of your personal information to us should be
directed to such third parties.
- Third Party Services.If you link, connect, or login to your Cavago Account with a third
party service (e.g. Google, Facebook, WeChat), the third party service may send us
information such as your registration and profile information from that service. This
information varies and is controlled by that service or as authorised by you via your
privacy settings at that service.
- Your References. If someone has written a reference for you, it will be published on
your Cavago public profile page with your consent.
- Background Information. For Members in the United States, to the extent permitted
by applicable laws, Cavago may obtain reports from public records of criminal
convictions or sex offender registrations. For Members outside of the United States, to
the extent permitted by applicable laws and with your consent where required, Cavago
may obtain the local version of police, background or registered sex offender checks.
We may use your information, including your full name and date of birth, to obtain such
- Other Sources.To the extent permitted by applicable law, we may receive additional
information about you, such as demographic data or fraud detection information, from
third party service providers and/or partners, and combine it with information we have
about you. For example, we may receive background check results (with your consent
where required) or fraud warnings from service providers like identity verification
services for our fraud prevention and risk assessment efforts. We may receive
information about you and your activities on and off the Cavago Platform through
partnerships, or about your experiences and interactions from our partner ad networks.
We will combine the information that we collect automatically from you with any other
information that we collect directly from you or about you (see “Aggregate data, data analytics
and social media functionality” below).
From time to time we may update the methods of collection and data fields above. Where
there are significant changes we will endeavour to notify you in accordance with the section
"Notification of changes to this Privacy and Cookies Policy" below.
4. How we use personal data?
We use, store, and process information, including personal information, about you to provide,
understand, improve, and develop the Cavago Platform, create and maintain a trusted and
safer environment and comply with our legal obligations.
4.1 Provide, improve and develop the Cavago Platform
- Enable you to access and use the Cavago Platform.
- Enable you to communicate with other Members.
Operate, protect, improve, and optimise the Cavago Platform and experience, such as
by performing analytics and conducting research.
- Provide customer service.
Send you service or support messages, updates, security alerts, and account
If you provide us with your contacts’ information, we may process this information: (i)
send your requests for references, (ii) for fraud detection and prevention, and (iii) for
any purpose you authorise at the time of collection.
To operate, protect, improve, and optimise the Cavago Platform and experience, and
personalise and customise your experience (such as making Listing suggestions or
ranking search results), we conduct profiling based on your interactions with the
Cavago Platform, your search and booking history, your profile information and
preferences, and other content you submit to the Cavago Platform.
- Enable you to access and use the Payment Services.
- Detect and prevent fraud, abuse, security incidents, and other harmful activity.
- Conduct security investigations and risk assessments.
- Conduct checks against databases and other information sources.
- Comply with legal obligations (such as anti-money laundering regulations).
- Enforce payment policies.
- With your consent, send you promotional messages, marketing, advertising, and other information that
may be of interest to you based on your preferences.
4.2 Create and Maintain a Trusted and Safer Environment.
- Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
- Conduct security investigations and risk assessments.
Verify or authenticate information or identifications provided by you (such as to verify
your Facility address or compare your identification photo to another photo you
Conduct checks against databases and other information sources, including
background or police checks, to the extent permitted by applicable laws and with your
consent where required.
- Comply with our legal obligations.
Resolve any disputes with any of our Members and enforce our agreements with third
- Enforce our Terms and other policies.
In connection with the activities above, we may conduct profiling based on your
interactions with the Cavago Platform, your profile information and other content you
submit to the Cavago Platform, and information obtained from third parties. In limited
cases, automated processes may restrict or suspend access to the Cavago Platform
if such processes detect a Member or activity that we think poses a safety or other risk
to the Cavago Platform, other Members, or third parties.
We process this information given our legitimate interest in protecting the Cavago Platform, to
measure the adequate performance of our contract with you, and to comply with applicable
4.3 Provide, Personalise, Measure, and Improve our Advertising and Marketing.
Send you promotional messages, marketing, advertising, and other information that
may be of interest to you based on your preferences (including information about
Cavago or partner campaigns and services) and social media advertising through
social media platforms such as Facebook or Google).
- Personalise, measure, and improve our advertising.
Conduct profiling on your characteristics and preferences (based on the information
you provide to us, your interactions with the Cavago Platform, information obtained
from third parties, and your search and booking history) to send you promotional
messages, marketing, advertising and other information that we think may be of
interest to you.
We will process your personal information for the purposes listed in this section given our
legitimate interest in undertaking marketing activities to offer you products or services that
may be of your interest. You can opt-out of receiving marketing communications from us by
following the unsubscribe instructions included in our marketing communications or changing
your notification settings within your Cavago Account.
5. Sharing and disclosure
5.1 With Your Consent.
Where you have provided consent, we share your information, including personal information,
as described at the time of consent, such as when you authorise a third party application or
website to access your Cavago Account or when you participate in promotional activities
conducted by Cavago partners or third parties.
5.2 Sharing between Members.
To help facilitate bookings or other interactions between Members, we may need to share
certain information, including personal information, with other Members, as it is necessary for
the adequate performance of the contract between you and us, as follows:
When you as a User submit a booking request, certain information about you is shared
with the Service Provider, including your full name, the full name of any additional
Guests if any, your cancellation history, and other information you agree to share.
When your booking is confirmed, we will disclose additional information to assist with
coordinating the provision of the Service, like your phone number.
When you as a Service Provider have a confirmed booking, certain information is
shared with the User to coordinate the booking, such as your full name, phone number,
and address of the Facility where relevant.
When you as a Guest invite additional Guests to a booking, your full name, travel
dates, Host name, Listing details, the Facility address, and other related information
will be shared with each additional Guest.
We don’t share your billing and payout information with other Members.
5.3 Profiles, Listings, and other Public Information.
The Cavago Platform lets you publish information, including personal information, that is
visible to the general public. For example:
Parts of your public profile page, such as your first name, your description, and city,
are publicly visible to others.
Listing pages are publicly visible and include information such as the Facility's
approximate location (neighbourhood and city) or precise location (where you have
provided your consent), Listing description, calendar availability, your public profile
photo, aggregated demand information (like page views over a period of time), and
any additional information you choose to share.
After completing a booking, Guests and Hosts may write Reviews and rate each other.
Reviews and Ratings are a part of your public profile page and may also be surfaced
elsewhere on the Cavago Platform (such as the Listing page).
If you submit content in a blog or social media post, or use a similar feature on the
Cavago Platform, that content is publicly visible.
Based on our legitimate interest to promote the Cavago Platform we may display parts of the
Cavago Platform (e.g., your Listing page) on sites operated by Cavago’s business partners,
using technologies such as widgets or APIs. If your Listings are displayed on a partner’s site,
information from your public profile page may also be displayed.
Information you share publicly on the Cavago Platform may be indexed through third party
search engines. In some cases, you may opt-out of this feature in your Account settings. If
you change your settings or your public-facing content, these search engines may not update
their databases. We do not control the practices of third party search engines, and they may
use caches containing your outdated information.
5.4 Additional Services by Hosts.
Hosts may need to use third party services available through the Cavago Platform to assist
with managing their Facility or providing additional services requested by you, such as
photography services, equestrian insurance. Hosts may use features on the Cavago Platform
to share information about the Guest (like check-in and check-out dates, Guest name, Guest
phone number) with such third party service providers for the purposes of coordinating the
stay, managing the Facility, or providing other services.
5.5 Compliance with Law, Responding to Legal Requests, Preventing Harm and
Protection of our Rights.
We may disclose your information, including personal information, to courts, law enforcement
or governmental authorities, or authorised third parties, if and to the extent we are required or
permitted to do so by law or if such disclosure is reasonably necessary: (i) to comply with our
legal obligations, (ii) to comply with legal process and to respond to claims asserted against
Cavago, (iii) to respond to verified requests relating to a criminal investigation or alleged or
suspected illegal activity or any other activity that may expose us, you, or any other of our
users to legal liability, (iv) to enforce and administer our Terms or other agreements with
Members, or (v) to protect the rights, property or personal safety of Cavago, its employees, its
Members, or members of the public.
These disclosures may be necessary to comply with our legal obligations, for the protection of
your or another person's vital interests or for the purposes of our or a third party’s legitimate
interest in keeping the Cavago Platform secure, preventing harm or crime, enforcing or
defending legal rights, or preventing damage.
Where appropriate, we may notify Members about legal requests unless: (i) providing notice
is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii)
we believe that providing notice would be futile, ineffective, create a risk of injury or bodily
harm to an individual or group, or create or increase a risk of fraud upon Cavago’s property,
its Members and the Cavago Platform. In instances where we comply with legal requests
without notice for these reasons, we will attempt to notify that Member about the request after
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the fact where appropriate and where we determine in good faith that we are no longer
prevented from doing so.
5.6 Working with other service providers
For operational reasons, insofar as reasonably necessary for the purposes, and on the legal
bases, set out in this Privacy and Cookies Policy, we transfer personal data to service
providers who help us manage our systems and processes (including without limitation market
analytics), and to deliver our services to users.
We have implemented safeguards to ensure that our service providers treat personal data in
a way that is consistent with the terms of this Privacy and Cookies Policy and applicable laws,
and that it is not used except to fulfil products or services to us or where we believe it is
necessary for a legitimate reason connected with the products or services we offer.
These service providers and group companies may be located in your country, countries in
the European Economic Area, in the United Arab Emirates or elsewhere in the world. Different
privacy laws may apply in these countries. See further detail in our "Transfer of Personal data"
5.7 Social Media Platforms.
Where permissible according to applicable law we may use certain limited personal
information about you, such as your email address, to hash it and to share it with social media
platforms, such as Facebook or Google, to generate leads, drive traffic to our websites or
otherwise promote our products and services or the Cavago Platform. These processing
activities are based on our legitimate interest in undertaking marketing activities to offer you
products or services that may be if your interest.
The social media platforms with which we may share your personal data are not controlled or
supervised by Cavago. Therefore, any questions regarding how your social media platform
service provider processes your personal data should be directed to such provider. Please
note that you may, at any time ask Cavago to cease processing your data for these direct
marketing purposes by sending an e-mail to firstname.lastname@example.org
5.8 Collection and Remittance of Occupancy Taxes.
In jurisdictions where Cavago facilitates the collection and remittance of occupancy taxes as
described in the “Taxes” section of the Terms, Hosts and Guests, where legally permissible
according to applicable law, expressly grant us permission, without further notice, to disclose
Hosts’ and Guests’ data and other information relating to them or to their transactions,
bookings, facilities and occupancy taxes to the relevant tax authority, including, but not limited
to, the Host’s or Guest’s name, Listing addresses, transaction dates and amounts, tax
identification number(s), the amount of taxes received (or due) by Hosts from Guests, and
5.9 Business Transfers.
If Cavago undertakes or is involved in any merger, acquisition, reorganization, sale of assets,
bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets,
including your information in connection with such transaction or in contemplation of such
transaction (e.g., due diligence). In this event, we will notify you before your personal
6. Your rights
We have summarised some rights that you may have under applicable data protection law.
You should read the relevant laws and guidance from the regulatory authorities for a full
explanation of these rights.
You (may) have the following rights:
(a) The right to access;
(b) The right to rectification;
(c) The right to erasure;
(d) The right to restrict processing;
(e) The right to object to processing;
(f) The right to data portability;
(g) The right to complain to a supervisory authority; and
(h) The right to withdraw consent.
You may exercise any of your rights in relation to your personal data by written notice to us.
6.1 Managing your information
You may access and update some of your information through your Account settings. If you
have chosen to connect your Cavago Account to a third-party application, like Facebook or
Google, you can change your settings and remove permission by changing your Account
settings. You are responsible for keeping your personal information up-to-date.
6.2 Access to your personal data
You may have the right to confirmation as to whether or not we process your personal data
and, where we do, receive a copy of personal data we keep about you, including the sources
of the data, the purposes and methods of processing, any electronic decision-making and the
entities with whom we share your data. We will endeavour to provide the information you
require within a reasonable time. There may be a small monetary charge for some requests,
depending on the information requested, to the extent permitted by applicable law.
6.3 Correction/updating of personal data
If your personally identifiable information changes or is inaccurate, we will provide a way to
correct, update or suppress your personal data provided to us. If you are concerned that any
of the information we hold about you is incorrect, please contact us. These rights are without
prejudice to any legal rights you may have in applicable laws, including your right to object to
certain processing of data.
We generally retain your personal information for as long as is necessary for the performance
of the contract between you and us and to comply with our legal obligations. If you no longer
want us to use your information to provide the Cavago Platform to you, you can request that
we erase your personal information and close your Cavago Account. Please note that if you
request the erasure of your personal information:
We may retain some of your personal information as necessary for our legitimate
business interests, such as fraud detection and prevention and enhancing safety. For
example, if we suspend a Cavago Account for fraud or safety reasons, we may retain
certain information from that Cavago Account to prevent that Member from opening a
new Cavago Account in the future.
We may retain and use your personal information to the extent necessary to comply
with our legal obligations. For example, we may keep some of your information for tax,
legal reporting and auditing obligations.
Information you have shared with others (e.g., Reviews) may continue to be publicly
visible on the Cavago Platform, even after your Cavago Account is cancelled.
However, attribution of such information to you will be removed. Additionally, some
copies of your information (e.g., log records) may remain in our database, but are
disassociated from personal identifiers.
Because we maintain the Cavago Platform to protect from accidental or malicious loss
and destruction, residual copies of your personal information may not be removed from
our backup systems for a limited period of time.
6.5 Restriction to processing
You may have the right to restrict the processing of your personal data when (i) you contest
the accuracy of the personal data; (ii) processing is unlawful but you oppose erasure; (iii) we
no longer need the personal data for the purposes of our processing, but you require personal
data for the establishment, exercise or defence of legal claims; and (iv) you have objected to
processing, pending the verification of that objection.
Where processing has been restricted on this basis, we may continue to store your personal
However, we will only otherwise process it: with your consent; for the establishment, exercise
or defence of legal claims; for the protection of the rights of another natural or legal person; or
for reasons of important public interest.
6.6 Objection to processing
Unless we can demonstrate compelling legitimate grounds for the processing which override
your interests, rights and freedoms, or the processing is for the establishment, exercise or
defence of legal claims, you may have the right to object to our processing of your personal
data on grounds relating to your particular situation, but only to the extent that the legal basis
for the processing is that the processing is necessary for: (i) the performance of a task carried
out in the public interest or in the exercise of any official authority vested in us; or (ii) the
purposes of the legitimate interests pursued by us or by a third party. If you make such an
objection, we will cease to process the personal data.
You may have the right to object to our processing of your personal data for direct marketing
purposes (including profiling for direct marketing purposes). If you make such an objection,
we will cease to process your personal data for this purpose.
You may have the right to object to our processing of your personal data for scientific or
historical research purposes or statistical purposes on grounds relating to your particular
situation, unless the processing is necessary for the performance of a task carried out for
reasons of public interest.
6.7 Data portability
To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you
are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means;
you may have the right to receive your personal data from us in a structured, commonly used
and machine-readable format. However, this right does not apply where it would adversely
affect the rights and freedoms of others.
6.8 Complaint to a supervisory authority
If you consider that our processing of your personal data infringes data protection laws, you
may have a legal right to lodge a complaint with the relevant supervisory body responsible for
6.9 Withdrawing your consent
To the extent that the legal basis for our processing of your personal data is consent, you may
have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness
of processing before the withdrawal.
You do not have to provide us with your personal data. However, if you choose not to provide
certain personal data we request and/or require, or consent to its use and disclosure, you will
still be able to visit the Cavago Platform but you may be unable to access certain options,
products or services.
You also have the ability to change your cookie settings to block certain types of cookie - this
7. Operating globally
To facilitate our global operations Cavago may transfer, store, and process your information
in countries outside Singapore. Laws in these countries may differ from the laws applicable to
your country of residence.
BY GIVING YOUR CONSENT, YOU UNDERSTAND AND UNAMBIGUOUSLY AGREE
THAT YOUR INFORMATION MAY BE PROCESSED AND STORED IN THESE
JURISDICTIONS AND THAT DIFFERENT PRIVACY LAWS MAY APPLY IN THESE
COUNTRIES WHICH MAY NOT ENSURE THE SAME LEVEL OF DATA PROTECTION AS
GRANTED IN YOUR COUNTRY OF RESIDENCE.
We only make these arrangements or transfers where we are satisfied that adequate levels of
protection are in place to protect any information held in that country or that the service
provider acts at all times in compliance with applicable privacy laws. Where required under
applicable laws we will take measures to ensure that personal data handled in other countries
will receive at least the same level of protection as it is given in your home country.
We comply with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield
Framework as set forth by the U.S. Department of Commerce regarding the collection, use,
and retention of personal information transferred from the European Union and Switzerland to
and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more
about the Privacy Shield program, and to view our certification, please
If we have received your personal information under the Privacy Shield and subsequently
we will remain responsible if these providers process your personal information in a manner
inconsistent with the Privacy Shield Principles, except where we can establish that we were
not responsible for the violation.
In the event your personal data is transferred to a foreign jurisdiction, it may be subject to the
laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement
or governmental authorities in those jurisdictions but we will only do so where required by
We will take appropriate steps to protect the personal data you share with us. We have
implemented technology and security features to safeguard the privacy of your personal data.
We invest significant resources to protect your personal data, from loss, misuse, unauthorised
access, modification or disclosure. However, no internet-based site can be 100% secure and
we cannot be held responsible for unauthorised or unintended access that is beyond our
9. Aggregate data, data analytics and social media functionality
We may aggregate personal data and remove any identifying elements in order to analyse
patterns and improve our marketing and promotional efforts, to analyse Platform use, to
improve our content and product offerings, and to customise the Cavago Platform’ content,
layout, products and services, and we may appoint third parties to do this on our behalf, as
set out above.
We gather certain usage information like the number and frequency of visitors to the Cavago
Platform. This information may include which webpage you just came from, which webpage
you next go to, what browser you are using, your device and your IP address. We only use
such data in the aggregate. This collective data helps us to determine how much our
customers use parts of the Cavago Platform, and do research on our users’ demographics,
interests, and behaviour to better understand and serve you.
If you use buttons on the Cavago Platform linked to social media or similar sites (for example
"Like" and/or "Share" buttons), content from the Cavago Platform may be sent back to that
other website or service and, depending on your privacy settings, may be privately or publicly
visible (for example to friends, followers or generally to anyone who has access to your profile
10. Retaining and deleting personal data
Personal data that we process for any purpose or purposes shall not be kept for longer than
is necessary for that purpose or those purposes.
In some cases it is not possible for us to specify in advance the periods for which your personal
data will be retained.
Notwithstanding the above, we may retain your personal data where such retention is
necessary for compliance with a legal obligation to which we are subject.
11. Cookies and other tracking technologies
your device. It collects information as to how you navigate the Cavago Platform and the
Internet and helps us provide better Platform services to you and tailor certain content.
Cookies do not typically contain any information that personally identifies a user, but personal
information that we store about you may be linked to the information stored in and obtained
from cookies. Insofar as those cookies are not strictly necessary for the provision of our
first visit our website. Not accepting these cookies may affect your use of the Cavago Platform.
11.1 Types of Cookies
The Cavago Platform uses both session and persistent cookies, and first and third-party
Session cookies exist just for your session on the Cavago Platform and
exist for a longer period and are activated each time you visit the Cavago Platform.
First party cookies are cookies set by the Cavago Platform and
third-party cookies are set
by third party Cavago Platform.
explanation of the types of cookies we use below categorised by the purpose of the cookies.
Functional Cookies - these are cookies that are essential for the operation of the
Cavago Platform. They include, for example, cookies that enable you to log into secure
areas of our websites, progress or complete a booking or make use of other online
services we provide. If you disable these cookies, then you may not be able to use the
Cavago Platform fully or at all.
Analytical/performance cookies – these allow us to count the number of visitors and
to see how visitors move around the Cavago Platform. We aggregate this data and
analyse it to improve the way the Cavago Platform work and the user experience, for
example, by improving the Cavago Platform’ layouts. We use trusted third-party
analytics providers’ tools to enable this analysis. A description of the use of this
information is set out in the "Aggregate data, data analytics and social media
Local Storage Objects - we may use Flash Local Storage Objects (“Flash LSOs”) to
store your Platform preferences and to personalise your visit. Flash LSOs are different
from browser cookies because of the amount and type of data stored. Typically, you
cannot control, delete, or disable the acceptance of Flash LSOs through your web
browser. For more information on Flash LSOs, or to learn how to manage your settings
for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage
Settings Panel” and follow the instructions. To see the Flash LSOs currently on your
computer, choose “Website Storage Settings Panel” and follow the instructions to
review and, if you choose, to delete any specific Flash LSO.
11.2 How to reject and/or delete cookies
Modern browsers allow you to change your cookie settings. You can set your browsers or
devices to accept all cookies, to notify you when a cookie is issued, or not to receive cookies
at any time. The last of these means that certain personalised features cannot then be
provided to you and accordingly you may not be able to take full advantage of all of the
website's features. Each browser is different, so check the ‘help’, 'options' or 'preferences'
menu of your browser to learn how to change your cookie preferences.
You can also visit
http://www.aboutcookies.org/ (opens in a new
tab) which contains
comprehensive information on how to do this on a wide variety of browsers. This site includes
details on how to delete cookies from your computer as well as more general information about
Please also note that if you delete your cookies, unless you were required to provide explicit
this along with your language and country preferences.
In relation to advertising cookies, if you are in the EU you can use the
(opens in a new tab) website which allows you to set which advertising cookie providers you
accept, and which you do not.
11.3 Useful links
The following website gives information specifically about
privacy (opens in a new tab)
around Internet advertising:
YourOnlineChoices.eu (opens in a new
tab) - as referred to above
this allows you to set which advertising cookie providers you accept.
11.4 Do Not Track
Currently, our systems do not honour browser do-not-track requests; you may delete cookies
The Cavago Platform may contain links to other websites. Please be aware that we are not
responsible for the privacy practices of web sites not operated by us. We encourage you to
read the Privacy and Cookies Policies of each and every website that collects personally
identifiable information. This Privacy and Cookies Policy applies solely to information collected
by the Cavago Platform.
12. Notification of changes to this Privacy and Cookies Policy
If we decide to change our Privacy and Cookies Policy, we will post those changes on the
Cavago Platform. If at any point we decide to use personally identifiable information in a
manner materially different from that stated at the time it was collected (and/or where we are
required under applicable law) we will notify you. You will have a choice as to whether or not
we use your personal data in this different manner. We will use personal data in accordance
with the Privacy and Cookies Policy under which the personal data was collected until you
agree otherwise, but if you do not accept the amended Privacy and Cookies Policy, please
stop using the Cavago Platform. Each version has a version number and date so you can
check this easily.
If you experience any technical problems during your interaction with the Cavago Platform,
please contact us here:
Queries, concerns or complaints regarding your privacy or this Privacy and Cookies
If you have queries regarding this Privacy and Cookies Policy please contact us as
Data protection officer: Tauseef Qadri